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FAQ

FAQ

Frequently Asked Questions

 

Can you guarantee a specific delivery date?

Yes, we offer same or next day delivery for FREE to the funeral home of your choice. Qualifying orders can be delivered the same day or expedited shipping for next day. We can guarentee delivery in California because we are located in California. We have over 200 shipping companies that we work with to make sure your casket will arrive on time any time. 

See disclaimer below.

Disclaimer: Orders must be placed by 2pm cutoff time to guarantee next day delivery.  Any orders placed on Friday after the 2pm cutoff time, Saturday or Sunday will not be processed until the following Monday.  We advise shipping directly to the funeral home as residential delivery could delay transit time. Please do not hesitate to contact us if you need further assistance.

Why are your caskets priced so much lower than the funeral home?

Unfortunately, the majorirty of the general public is not educated enough about having the option to purchase a casket from an outside establishment. Therefore, funeral homes are aware of the lack of information that their customers have and can price their casket at any price they find suitable. Funeral homes take advantage of greiving families in this sense and are able to mark up their caskets as much as up to 6 times the actual price and will still be able to sell the casket. We are here to provide a service to grieivng family's so that during a hard time like a death in the family can be as stress free and without hurting their pocketbook as much. 

Can you guarantee the quality of the casket?

Yes, we have an extensive quality control process at the factory to ensure our caskets are of the highest quality. We also do a full inspection before we send out the casket for delivery to make sure the casket is in pristine condition. We offer a return or exchange policy if you are not satisfied with the casket. Please refer to our return policy.

How come the funeral home does not recommend buying a casket online?

Quite frankly, the funeral homes do not want you to purchase anything related to a funeral online because it takes directly business away from them.  They will do whatever they can in their power to steer the customer away from buying a casket online because they want to make the sale. 

What if the funeral home will not accept the casket?

According to Federal Trade Commission’s Funeral Rule (https://www.consumer.ftc.gov/articles/0300-ftc-funeral-rule) , to encourage fair trade and protection for the consumers, the funeral homes have no choice but to accept any caskets you chose whether from a third party vendor or not. Moreover, they cannot institute any extra fees or costs to accept caskets from a third party vendor.

If I purchase a casket from an outside source, is it necessary to inform the funeral home?

Under the guidelines of the FTC Funeral Rule mentioned above, it is not necessary to mention your intent to search elsewhere for funeral necessities. By law they have to show you a GPL (General Price List) of the products and services they offer and the prices of each.  Once you see what they have to offer, then you may choose to inform them of your intent. While not required, we do ask that our customers inform the funeral home of their decision after purchasing a casket so that the funeral home will be expecting delivery on a certain date.

Can I buy the casket for later use?

Yes, you may buy a casket for later use. However, we do not recommend it. We understand there are exceptions based on an individual's circumstances. We offer a 6 months storage and free delivery to your destination within the state of California.

Do you sell caskets for cremation?

Yes, we offer caskets for cremation. Scroll over “Fine Wood Caskets” in the top categories and click on “Cremation Caskets” in the drop down menu.

What does the “gauge” number refer to?

It refers to the thickness of the steel.  The lower the gauge, the thicker the steel is. 18 gauge steel is about 30% thicker than 20 guage. 

What is a sealer or gasket casket?

It is a rubber seal on the gasket to keep water and air out. It has not been proven that a gasket sealer can slow the decomposition of a body. However, a gasket sealer may be required if transporting the deceased across state line or transporting by air, sea, or train. All of our metal caskets come with the rubber gasket sealer at no additional charge.

What kind of packaging do you use?

Our caskets are packaged in a Styrofoam contoured cardboard box, which is then put in a plywood box. This packaging is made specifically to prevent any type of damage when loading and unloading the casket. Please note, very few funeral homes require the customer or transportation company to dispose the packaging of the delivered casket. If the funeral home has such a requirement, please do not be worried.

Customers have 2 choices:

1. Do it yourself - At the time of delivery, take away packaging and dispose it yourself. The packaging is a cardboard box (can be folded up) and styrofoam (can be easily cut or broken into pieces). The packaging can then be taken away and desposed of.

2. The delivery company can take packaging away for a $35 fee. Please let us know at the time of purchase if you require the packaging disposal service (This service may not be available for some areas. Customer will not be charged for this service until we have confirmed the packaging has been disposed by the delivery company.)

Please note: If Pacific Coast Caskets has not been informed prior to delivery aboutthe disposal requirement, we cannot instruct the driver to take away packaging.

Is ordering a casket online a complex process?

Our online ordering process is quite simple.  Simply browse our catalog of caskets for whatever suits your choice.  Should you have any questions, our toll free Customer Service Center is open 24/7 to provide assistance with any inquiries you may have.  We accept all major credit cards and PayPal.   Our Customer Service Center will contact you immediately after you place your order to confirm all the necessary details.  We will then contact the funeral home you designate to coordinate timely delivery.

What differentiates you from other online casket dealers?

Here at Pacific Coast Caskets, our number one goal is to help you. We take great pride in going the extra mile to ensure that your casket arrives on time and in pristine condition.Our phone lines are open 24/7 to help you.  Our friendly and helpful representatives at our Customer Service Center will guide you through every step of the way.

How am I sure I am selecting the right casket?

If you are having trouble deciding based on the pictures on our website, please feel free to give us a call to schedule an appointment to visit our showroom. 

Can I arrange for pickup myself?

Yes, please contact us before-hand and we will arrange for you to pick up the casket on your own. 

Do you make oversize or undersize caskets?

Yes, we offer both oversize and undersized caskets

Do you offer free delivery?

Yes, all prices include FREE delivery. Please visit the shipping page for more information.

Do you serve various groups with special customs & traditions?

Yes, Pacific Coast Caskets is committed to serving people of all race, color, creed, or religion.  We offer many different casket options that are acceptable to wherever your beliefs may lie.

I understand that you offer outstanding prices for caskets, but is the quality just as exceptional?

Yes. We have embraced a balance that allows us to deliver incredible, high-quality caskets at the lowest prices available. We have models in 18- gauge steel, hardwood, and veneer. Interiors are rendered in high-quality fabric. The designs are sturdy, tasteful, and dignified. We are quite proud of our products, and our customers are enthusiastic in their support. The fact is that their are very few factorys that manufacture caskets so chances are we have the same caskets in stock that you have seen at your local funeral home, just, at a fraction of the price. 

What forms of payment do you accept?

We accept all major credit cards, debit cards, bank wire, personal checks, money orders, or online payment via PayPal. Please contact us for more details.

Do items include a charge for sales tax or any other fees?

Our items only include a charge for sales tax in California. Customers out of state can save hundreds of dollars by purchasing from us and saving on sales tax.

Once I have ordered a casket, do I have an opportunity to change my mind?

You may change your mind as long as the casket has not been sent out for delivery. In the event that you change your mind after the casket has been sent out for delivery please refer to our return policy.

What kinds of details will I have to oversee once I submit my order?

We know that you have a lot on your mind, so we do our best to ensure that you do not have to worry about the details of your order. We will arrange all the details of transport. We'll get your order to your funeral home on-time, every time. We will also coordinate delivery with the funeral home – there is no need for you to be there. We will handle all the work so you can concentrate on what is important to you.

How large is a typical casket?

The exterior measurements of the most common size for a casket are about 24" deep, 27-1/2" to 30-1/2" wide, and 81" in length.

If there are any problems with my order, when are you available to contact?

Our Customer Service Center can be contacted 24 hours a day at 800 235-6246.  Or you can submit email inquiries to sales@pacificocastcaskets.com.